Our policies and public documents

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 and aligned to POPIA

1. Introduction and Legal Basis

1.1Section 32 of the Constitution of the Republic of South Africa recognises the right of access to information. The Promotion of Access to Information Act 2 of 2000 (PAIA) gives effect to that right, subject to lawful limitations.

1.2This Manual is prepared under section 51 of PAIA for Turning Page SA NPC, a non-profit private body. It must be read with the Information Regulator’s Guide on how to use PAIA and with the Protection of Personal Information Act 4 of 2013 (POPIA).

1.3A requester may obtain access to a record of a private body where the record is required for the exercise or protection of a right, the procedural requirements are met and no lawful ground of refusal applies.

1.4The description of a record in this Manual does not create an automatic right of access. Each request is considered on its facts under PAIA, POPIA and other applicable law.

2. Purpose and Turning Page SA Principles

This Manual supports Turning Page SA’s commitment to education, dignity, responsible stewardship, collaboration and transparent accountability. It enables the public to understand what information Turning Page SA holds, what is publicly available, how to request another record and how personal information is protected.

Access and transparency will be balanced with children’s best interests, privacy, donor and beneficiary confidentiality, safeguarding, intellectual property and the proper administration of Turning Page SA’s projects.

3. About Turning Page SA

Turning Page SA was founded by Carys Morkel and was registered as a non-profit company on 4 September 2026. It is established to advance education, learning, literacy, creativity and equitable educational opportunity, with priority given to under-resourced schools and communities. Its activities may include the responsible reuse of paper and suitable materials, printed and digital learning resources, school support, educational projects, fundraising, partnerships, art and creativity initiatives, and related impact reporting.

The active Directors recorded at registration are Susan Ann Petersen, Annie Moyo and Carys Lia Morkel. The Board exercises collective governance authority under the MOI.

Its governance and information practices are regulated by its MOI, TP-Series NPO Policy Manual, CP-Series Compliance Manual and F-Series operational records.

4. Contact Details of the Private Body

All PAIA requests should be marked “PAIA Request” and directed to the Information Officer using the details above.

5. The Information Regulator’s PAIA Guide

5.1The Information Regulator has published a Guide explaining PAIA and POPIA, how to request access, available assistance, applicable remedies, complaints, court applications, fees and prescribed forms.

5.2The Guide and prescribed forms are available from the Information Regulator’s website at inforegulator.org.za/paia/.

5.3Information Regulator contact details: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001; PO Box 31533, Braamfontein, Johannesburg, 2017; telephone 010 023 5200; toll-free 0800 017 160; email enquiries@inforegulator.org.za.

5.4Complaints concerning a PAIA request may be submitted using prescribed Form 5 to PAIAComplaints@inforegulator.org.za or through the Regulator’s available complaint channels.

6. Records Available Without a Formal PAIA Request

Subject to accuracy, confidentiality and publication decisions, the following records may be available through the website or on ordinary request without completing Form 2:

• the public-facing purpose, programmes and project information of Turning Page SA;
• published governance or registration information approved for public release;
• published policies, including this Manual and the website privacy notice;
• approved annual reports, impact summaries and general financial accountability information;
• public donor, sponsor and partner acknowledgements where publication is authorised;
• public application, nomination, donation or contact information and downloadable forms;
• news, campaigns, events and educational resources intended for public distribution; and
• contact details and information about how to make a PAIA or privacy request.

Automatically available information excludes children’s information, confidential school or beneficiary information, private donor details, security information and records protected by law or contract.

7. Records Held by Turning Page SA

8. Records Held under Other Legislation

Where applicable to Turning Page SA’s status and activities, records may be maintained under legislation including:

• Companies Act 71 of 2008;
• Nonprofit Organisations Act 71 of 1997;
• Income Tax Act 58 of 1962;
• Protection of Personal Information Act 4 of 2013;
• Promotion of Access to Information Act 2 of 2000;
• Children’s Act 38 of 2005;
• Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995, where applicable;
• Occupational Health and Safety Act 85 of 1993, where applicable;
• Electronic Communications and Transactions Act 25 of 2002;
• Copyright Act 98 of 1978;
• Financial Intelligence Centre Act 38 of 2001, where applicable;
• Prevention and Combating of Corrupt Activities Act 12 of 2004; and
• any other legislation applying to a specific programme, transaction, funder, record or activity.

9. How to Request Access to a Record

9.1A requester must complete prescribed Form 2: Request for Access to Record, available from the Information Regulator, and submit it to the Turning Page SA Information Officer.

9.2The request must identify the requester and the record with sufficient detail; state the form of access required; identify the right to be exercised or protected; explain why the record is required for that purpose; and provide proof of identity and authority where acting for another person.

9.3If a disability prevents a requester from making a written request, the requester may seek reasonable assistance from the Information Officer.

9.4Turning Page SA will notify the requester of the decision within the period prescribed by PAIA, subject to any lawful extension, transfer, third-party notice process or request for clarification.

9.5Access may be provided by inspection, copy, electronic record or another reasonably available form, subject to PAIA, preservation of the record and applicable fees.

10. Fees

10.1Prescribed request, access, reproduction, search and preparation fees may apply in the amounts determined under PAIA regulations at the time of the request.

10.2Turning Page SA may require payment of the prescribed request fee before processing and a deposit where the permitted search or preparation time threshold is exceeded.

10.3A personal requester seeking their own personal information may be exempt from the request fee as provided by PAIA. Other statutory fee exemptions remain applicable.

10.4No fee will be charged merely to inspect this Manual electronically on the website.

11. Grounds for Refusal or Limited Access

A request may be refused or access limited where PAIA requires or permits refusal, including protection of:

• the privacy of a third party, particularly a child, learner, parent, employee, donor or beneficiary;
• confidential commercial, financial, technical or contractual information of a third party or Turning Page SA;
• information supplied in confidence;
• the safety of individuals, safeguarding arrangements or the security of property or systems;
• legally privileged records;
• research, intellectual property, educational content or creative material where protected;
• records whose disclosure is prohibited by law; or
• other interests protected under Chapter 4 of Part 3 of PAIA.

Where reasonably possible, access may be granted to a severable portion after protected information is removed. A refusal will state adequate reasons and available remedies, subject to lawful limitations.

12. Remedies and Complaints

12.1Turning Page SA, as a private body, does not have a PAIA internal appeal procedure. A requester should first raise concerns with the Information Officer so the matter can be reconsidered or clarified.

12.2A requester or affected third party may lodge a complaint with the Information Regulator using prescribed Form 5 within the applicable period, or approach a competent court as provided by PAIA.

12.3Information about complaint procedures is available from the Information Regulator at inforegulator.org.za/paia/.

13. Processing of Personal Information under POPIA

14. Website-specific Transparency

14.1This Manual must be published on www.turningpage.co.za together with, or clearly linked to, the website privacy notice and relevant PAIA forms.

14.2Website contact, donation, nomination, application or newsletter facilities must state what information is collected and why. Optional marketing consent must not be bundled with necessary project communication.

14.3Cookies and analytics must be described in the website privacy or cookie notice. Non-essential technologies should be managed through an appropriate consent mechanism where required.

14.4Public impact stories must use proportionate, verified and consented information. Children should not be unnecessarily identified and safeguarding must take priority over promotional value.

14.5Online publication does not make underlying confidential records automatically available.

15. Availability and Updating of This Manual

15.1This Manual is available free of charge on the Turning Page SA website, for inspection at the confirmed principal place of business during reasonable hours, and electronically on request from the Information Officer.

15.2A reasonable reproduction charge may apply where a physical copy is requested, subject to PAIA.

15.3The Manual will be reviewed at least annually and whenever there is a material change to the organisation, its Information Officer, records, website, programmes, processing activities or applicable law.

15.4The Board approval and version history must be recorded through TP-01, CP-04 and F12.

16. Approval and Version Control

Annexure A - PAIA Request Checklist

• Use prescribed Form 2 from the Information Regulator.
• Attach proof of identity.
• If acting for another person, attach proof of authority.
• Describe the record clearly.
• State the right to be exercised or protected.
• Explain why the record is required for that right.
• Select the required form of access and preferred notice method.
• Submit the form to the Turning Page SA Information Officer.
• Pay any prescribed fee when formally requested.
• Retain proof of submission and correspondence.

Annexure B - Internal Request Register Fields

Reference Basis

Prepared with reference to the Constitution of the Republic of South Africa, 1996; PAIA, including sections 50, 51, 52, 54 and the grounds of refusal applicable to private bodies; POPIA; the Information Regulator’s current private-body PAIA Manual template, Guide and prescribed Forms 2 and 5; and Turning Page SA’s MOI, TP-07, CP-04, CP-08 and F12. This Manual is tailored solely to Turning Page SA’s educational purpose, records, governance and child-safeguarding obligations.

1. Introduction

1.1Turning Page SA NPC (registration number 2026/710943/08) is a non-profit company registered in South Africa. In this policy we refer to ourselves as “Turning Page”, “we”, “us” or “our”.

1.2This policy explains what personal information we collect about you, why we collect it, how we use and share it, how long we keep it, and what rights you have. It applies to our website, our email and telephone communications, our donation and volunteer processes, and our programme activities.

1.3We are committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and the Promotion of Access to Information Act 2 of 2000 (“PAIA”). Where this policy refers to your rights, those rights are the rights given to you by South African law.

1.4In legal terms, Turning Page is the “responsible party” for the personal information described in this policy. That means we decide why and how your information is processed, and we are accountable for it.

1.5Please read this policy together with any consent you give us at the point where we collect your information, and with our PAIA manual, which is available on request from Info@turningpage.co.za.

2. Definitions

2.1The words below have the following meanings in this policy:

• (a)“Personal information” means any information that can be used to identify a living person or an existing organisation. It includes, for example, a name, an email address, a telephone number, an identity number, a photograph, a bank account number, or an opinion about a person.
• (b)“Special personal information” means more sensitive categories of information, such as information about a person’s health, religious beliefs, race or ethnic origin, or criminal record. POPIA sets stricter rules for this information.
• (c)“Processing” means anything we do with personal information, including collecting it, storing it, using it, sharing it, correcting it and deleting it.
• (d)“Data subject” means the person the information is about – in most cases, you.
• (e)“Operator” means an outside person or business that processes personal information on our behalf and under our instruction, such as an email platform or a payment processor.
• (f)“Child” means a person under the age of 18 years.
• (g)“Competent person” means a person who is legally allowed to consent on behalf of a child, such as a parent or legal guardian.
• (h)“Usage data” means information that is collected automatically when you use our website, such as your device type and the pages you visit.
• (i)“Cookies” are small files placed on your device by a website, which record information about how you use that website.

3. The information we collect

3.1 Information you give us directly

We collect the following information when you choose to give it to us, for example when you complete a form on our website, subscribe to our newsletter, make a donation, apply to volunteer, apply for a position, or contact us:

• (a)your first name and surname;
• (b)your email address;
• (c)your telephone or mobile number;
• (d)your postal or physical address, where this is needed (for example, to issue a receipt or send materials);
• (e)the content of your message or enquiry; and
• (f)any other information you choose to include in your communications with us.

3.2 Information collected automatically when you use our website

When you visit our website we automatically collect limited technical information, including your device’s internet protocol (IP) address, your browser type and version, the pages you view, the date and time of your visit, how long you spend on each page, and basic device identifiers. We use this information to keep the website working properly and to understand which content is useful.

3.3 Donation and payment information

If you make a donation, we collect your name, contact details, the amount donated and the date of the donation. Payments are processed by an outside payment provider. We do not collect or store your full card number, card security code or online banking credentials. Where a section 18A tax receipt is required, we will also collect the information that the South African Revenue Service requires to be recorded. Until Turning Page is itself approved as a public benefit organisation, section 18A certificates for paper and other donations may be issued by the participating school that receives the donation, and we will share with that school only the information needed to issue the certificate.

3.4 Volunteer, staff and applicant information

If you apply to volunteer with us or to work for us, we collect the information contained in your application, including your curriculum vitae, your qualifications, your references and, where the role requires it and the law permits it, the results of background or criminal record checks. Where a role involves working with children, we may be legally required to carry out such checks.

3.5 Beneficiary and programme information

Where you or a person in your care take part in our programmes, we collect the information needed to run the programme, to keep participants safe, and to report to our funders and to the authorities. Where a participant is a child, we collect that information only with the consent of a competent person, unless the law allows or requires us to act otherwise.

3.6 Special personal information and children’s information

We only process special personal information, or the personal information of children, where POPIA allows it – for example, where you or a competent person has consented, where it is necessary to protect a person’s life or health, or where the law requires it. We keep this information separate from our general records wherever it is practical to do so, and we limit access to the staff members who need it.

3.7  Children’s artwork, names and images

Part of our work involves showcasing and auctioning artwork created by child participants, on our website, on social media and in our materials. We only publish a child’s artwork, name, image or story with the prior written consent of a competent person, and where the school’s own consent requirements have also been met. When we publish, we identify the child as minimally as possible – for example, by first name and age only, or not at all – unless the competent person has expressly agreed otherwise. A competent person may withdraw this consent at any time by contacting us, and we will then remove the material from the platforms we control as soon as reasonably possible.

3.8  Business donor and partner contact information

When a business donates paper, sponsors a school or otherwise partners with us, we collect the business contact information needed to arrange collections and manage the relationship, such as the name, work email address, telephone number and role of a contact person, together with collection addresses and times. POPIA protects the information of both natural persons and juristic persons, and we treat this information in accordance with this policy.

4. Cookies and similar technologies

4.1Our website uses cookies and similar technologies, such as web beacons (small image files placed in web pages or emails that tell us whether a page was viewed or an email was opened).

4.2Cookies may be “session” cookies, which are deleted when you close your browser, or “persistent” cookies, which stay on your device until they expire or you delete them. We use the following categories:

• (a)Necessary cookies – these are needed for the website to work. They keep the site secure and remember your position as you move between pages. The website cannot be provided without them.
• (b)Preference cookies – these remember choices you make, such as your language, so that you do not have to set them again on your next visit.
• (c)Analytics cookies – these help us count visitors and understand which pages are used most, so that we can improve the site. Where the law requires it, we ask for your consent before setting these cookies.

4.3You can set your browser to refuse all cookies or to warn you when a cookie is being set. If you refuse necessary cookies, parts of the website may not work correctly.

4.4Where our website offers a cookie banner or preference tool, you can change your choices at any time using that tool.

5. Why we use your information

5.1We use your personal information for the following purposes:

• (a)to run and maintain our website and to keep it secure;
• (b)to answer your questions, respond to your requests and communicate with you;
• (c)to process and acknowledge donations, to issue receipts, and to keep the financial records we are required to keep;
• (d)to manage volunteers, staff and applicants, and to carry out the checks that are required for roles involving children or vulnerable persons;
• (e)to deliver our programmes and to monitor and evaluate whether they are working;
• (f)to report to our funders, our auditors, the Department of Social Development, the South African Revenue Service, the Companies and Intellectual Property Commission and any other body we are legally required to report to;
• (g)to send you newsletters, updates and information about our work, where you have asked to receive them;
• (h)to understand how our website and communications are used, so that we can improve them; and
• (i)to comply with the law, to protect our rights, and to prevent or investigate fraud, abuse or other wrongdoing.

5.2In each case we rely on one or more of the lawful grounds set out in section 11 of POPIA, namely: your consent (or the consent of a competent person); the performance of a contract with you; a legal obligation that applies to us; the protection of your legitimate interests; or our own legitimate interests, weighed against your privacy.

5.3We collect only the information we actually need for the purpose concerned, and we do not use it for an unrelated purpose without telling you first.

6. Direct marketing and communications

6.1We will only send you newsletters, appeals or other marketing communications by email, SMS or automated call if you have given us permission to do so, or if you are an existing donor or supporter and the communication relates to work similar to that which you have already supported.

6.2Every marketing communication we send contains a simple way to unsubscribe. You may also unsubscribe at any time by emailing Info@turningpage.co.za. We will action your request without charge and without asking you to justify it.

6.3If you ask us to stop contacting you for marketing purposes, we will keep a minimal record of that request so that we do not contact you again by mistake.

6.4We do not sell or rent your personal information to anyone.

7. When we share your information

7.1We do not share your personal information except as set out below:

• (a)Operators. We share information with service providers who process it on our behalf, such as our website host, email and newsletter platform, payment processor, accounting system and cloud storage provider. They may only use the information to provide the service to us, and we require them in writing to keep it confidential and secure, as section 21 of POPIA requires.
• (b)Funders and auditors. We share programme and financial reporting information with our funders and auditors. Wherever possible we do this in a form that does not identify individuals.
• (c)Regulators and authorities. We share information where we are required to by law, or in response to a valid request from a court, a regulator or a public authority.
• (d)Professional advisers. We share information with our attorneys, accountants and insurers where necessary and on a confidential basis.
• (e)Protection of persons and rights. We may share information where we reasonably believe it is necessary to protect a person’s life or safety, to prevent or investigate wrongdoing, to defend a legal claim, or to protect our property. Where a child is at risk, we may be legally obliged to report the matter to the authorities.
• (f)Business changes. If Turning Page merges with, amalgamates with or transfers its activities to another organisation, information may be transferred as part of that process. We will notify you before your information becomes subject to a different privacy policy.
• (g)With your consent. We may share your information for any other purpose that you have specifically agreed to – for example, naming you as a donor in a publication, using your photograph in our materials, or publishing a child’s artwork as described in clause 3.7.

7.2If you post information in a public area of our website or on our social media pages, that information can be seen and used by others. Please do not post information there that you would prefer to keep private.

8. Sending information outside South Africa

8.1Some of the service providers we use store information on servers outside South Africa. This means your personal information may be transferred to, and held in, another country.

8.2We only transfer personal information across borders where section 72 of POPIA allows it – that is, where the receiving country or organisation is subject to a law or binding agreement that provides a level of protection substantially similar to POPIA, where the transfer is necessary to perform a contract with you, or where you have consented to the transfer.

8.3Where we rely on a contract with a service provider, that contract requires them to protect your information to the standard POPIA requires.

9. How long we keep your information

9.1We keep personal information only for as long as we need it for the purpose we collected it for, or for as long as the law requires us to keep it – whichever period is longer.

9.2As a guide:

• (a)company, accounting and donation records are kept for at least seven years, as required by the Companies Act 71 of 2008 and the tax laws;
• (b)records supporting section 18A tax receipts are kept for the period the South African Revenue Service requires;
• (c)unsuccessful job and volunteer applications are kept for a limited period after the process closes, and then deleted;
• (d)newsletter and mailing list information is kept until you unsubscribe; and
• (e)website usage data is kept for a shorter period, unless it is needed for security purposes.

9.3When we no longer need your information, we delete it or make it anonymous, so that it can no longer be linked to you.

10. How we protect your information

10.1We take reasonable technical and organizational steps to protect your personal information against loss, damage, and unlawful access or use, as section 19 of POPIA requires. These steps include access controls and passwords, encryption where appropriate, restricted access on a need-to-know basis, secure storage of paper records, and confidentiality obligations for staff and volunteers.

10.2No method of sending information over the internet, and no method of electronic storage, is completely secure. While we use appropriate measures to protect your information, we cannot guarantee absolute security.

10.3If there are reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorized person, we will notify the Information Regulator and you, as section 22 of POPIA requires, unless a public body has told us that notifying you would hinder an investigation.

11. Your rights

11.1Under POPIA you have the following rights:

• (a)to be told that we hold personal information about you, and to request a copy of it (this is done under PAIA and a prescribed fee may apply);
• (b)to ask us to correct or delete information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or obtained unlawfully;
• (c)to object, on reasonable grounds, to our processing of your information, using Form 1 of the POPIA Regulations;
• (d)to withdraw a consent you have given, at any time, although this does not affect anything we lawfully did before you withdrew it;
• (e)to object at any time to the use of your information for direct marketing;
• (f)not to be subject to a decision that has legal consequences for you and is based only on automated processing (we do not currently make decisions in this way); and
• (g)to complain to the Information Regulator, and to institute civil proceedings, if you believe your rights have been infringed.

11.2To exercise any of these rights, contact our Information Officer using the details in section 13. A request to correct or delete information should be made on Form 2 of the POPIA Regulations, which we will provide on request.

11.3We will respond to your request within a reasonable time. We may need to verify your identity before we act on it.

11.4In some cases we may not be able to delete information – for example, where a law requires us to keep it, or where we need it to defend a legal claim. If that happens, we will explain why.

12. Links to other websites

12.1Our website may contain links to websites we do not operate, including those of funders, partners and social media platforms.

12.2If you follow such a link, you are leaving our website. We have no control over those websites and are not responsible for their content or their privacy practices. We encourage you to read the privacy policy of every website you visit.

13. Information Officer and contact details

13.1Our Information Officer is responsible for our compliance with POPIA and PAIA, and is registered with the Information Regulator.

13.2You may contact the Information Officer as follows:

Information Officer: Jean Morkel

Turning Page SA NPC (registration number 2026/710943/08)

Email: Info@turningpage.co.za

Address: 20 Hillwood Avenue, Bishopscourt, 7708

Telephone: 0834499112

13.3Please use these details for any question about this policy, any request to access, correct or delete your information, or any complaint about how we have handled your information.

14. Complaints to the Information Regulator

14.1We would prefer the chance to resolve your complaint ourselves first. If you are not satisfied with our response, you may complain to the Information Regulator.

14.2A POPIA complaint is made in writing on Form 5 of the POPIA Regulations, or through the Regulator’s online portal. The Regulator’s contact details are:

Information Regulator (South Africa)

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

General enquiries: enquiries@inforegulator.org.za

POPIA complaints: POPIAComplaints@inforegulator.org.za

Telephone: 010 023 5200 | Toll free: 0800 017 160

Website: inforegulator.org.za

14.3Complaining to the Regulator is free of charge.

15. Changes to this policy

15.1We may update this policy from time to time, for example when our activities change or when the law changes.

15.2We will publish the updated policy on our website and change the “Last updated” date at the top. Where the change is significant, we will also tell you by email or by a clear notice on the website before it takes effect.

15.3We encourage you to review this policy from time to time. Changes take effect on the date they are published, unless we state otherwise.

16. Acceptance of this policy

16.1By using our website, contacting us, donating to us, volunteering with us or taking part in our programmes, you confirm that you have read and understood this policy and that you agree to your personal information being processed as described in it.

16.2If you do not agree with this policy, please do not use our website or provide us with your personal information.

These terms of use (“Terms”) apply to your use of the Turning Page SA NPC website and our social media pages. Please read them before using the website.

Please pay attention to the clauses printed in bold.

Those clauses limit our liability, place risk on you, require you to accept responsibility for something, or ask you to confirm a fact. They are drawn to your attention as section 49 of the Consumer Protection Act 68 of 2008 requires. If you do not understand a bold clause, contact us before using the website and we will explain it.

1. Who we are

1.1This website is owned and operated by Turning Page SA NPC, a non-profit company registered in South Africa. In these Terms we refer to ourselves as “Turning Page”, “we”, “us” or “our”, and to you as “you”.

1.2Our details, which we are required to publish under section 43 of the Electronic Communications and Transactions Act 25 of 2002, are:

2. These Terms and the documents that go with them

2.1These Terms apply to our website and to any social media page we operate.

2.2They should be read together with our Privacy Policy, which explains how we handle personal information, and our Email Legal Notice, which applies to email correspondence. Both are available on our website.

2.3Where a specific part of our website has its own terms – for example a volunteer application, an event registration or a donation form – those terms apply in addition to these, and prevail if there is a conflict.

2.4We recommend that you save or print a copy of these Terms for your records.

2.5If you do not accept these Terms, please do not use the website.

3. Acceptance of these Terms

3.1By using our website you accept these Terms.

3.2Where the website asks you to confirm your acceptance before submitting a form, making a donation or creating an account, that confirmation is your acceptance of these Terms as they read at that time.

3.3No electronic signature is required for these Terms to apply between us.

3.4As section 11(3) of the Electronic Communications and Transactions Act 25 of 2002 permits, information that we incorporate into these Terms by way of a hyperlink or other reference forms part of these Terms.

4. Changes to these Terms and to the website

4.1We may change these Terms at any time. The changed version applies from the date it is published on the website.

4.2Where a change materially affects your rights, we will publish a notice on the website drawing attention to it.

4.3A change does not apply retrospectively to a donation you have already made or a transaction already completed.

4.4Please check these Terms from time to time, as the current version binds you when you use the website.

4.5 We may update, change, suspend or stop publishing the website or any part of it at any time. We are not liable to you if the website is unavailable at any time or for any period.

5. Accessing the website

5.1Access to the website is free of charge.

5.2 We do not guarantee that the website or its content will always be available, uninterrupted or error-free. Access is permitted on a temporary basis.

5.3 You are responsible for the arrangements you need in order to access the website, including your device, your internet connection and any data costs. We do not guarantee that the website will work on any particular device or browser.

5.4You are responsible for making sure that anyone who accesses the website through your internet connection is aware of these Terms and complies with them.

5.5The website is directed at people in the Republic of South Africa. We make no representation that its content is appropriate or lawful elsewhere. If you access it from outside South Africa, you do so on your own initiative and are responsible for compliance with your local law.

5.6We aim to make the website usable by as many people as possible. If you have difficulty accessing anything on it, please contact us and we will try to provide the information in another format.

6. The content on our website

6.1The content on our website is provided for general information about our work. It may become out of date, and we do not undertake to update it.

6.2 We make no representation, warranty or guarantee, express or implied, that the content is accurate, complete, current or free from errors or omissions.

6.3 Nothing on our website is professional advice. It is not medical, psychological, legal, financial, educational or social work advice, and it must not be relied on as a substitute for advice from a qualified professional who knows your circumstances.

6.4Any story, case study or statistic on our website describes our work generally. It does not predict what will happen in any individual case.

6.5 Before you act, or decide not to act, on anything you read on our website, please obtain appropriate professional advice.

7. If you need urgent help

7.1Our website is not a crisis service and is not monitored around the clock. We cannot respond to emergencies through the website, by email or through social media.

7.2If a person is in immediate danger, contact the emergency services on 10111, or 112 from a mobile phone.

7.3If you are worried about the safety of a child, contact Childline South Africa on 116 (free, 24 hours), the South African Police Service, or the nearest office of the Department of Social Development.

7.4If you wish to raise a child protection concern about Turning Page, or about anyone connected with our work, please see clause 19.

8. Permission to use the website

8.1We grant you a limited, non-exclusive, non-transferable and revocable permission to access and use the website and its content for your own personal, non-commercial purposes.

8.2Any right we do not expressly grant in these Terms is reserved.

9. Things you may not do

9.1You may not use our website or its content:

• (a)in a way that breaches any applicable law or regulation;
• (b)for any unlawful or fraudulent purpose, or with any unlawful or fraudulent effect;
• (c)in a way that encourages or facilitates unlawful activity;
• (d)to send, or arrange the sending of, unsolicited advertising or promotional material;
• (e)to transmit or upload any virus, worm, trojan, keystroke logger, spyware or other harmful code;
• (f)to gain or attempt to gain unauthorised access to, interfere with, damage or disrupt the website, its data, or the equipment or network on which it is stored; or
• (g)to assist anyone else in doing any of the above.

9.2You also may not:

• (h)remove any copyright, trade mark or other proprietary notice from the website;
• (i)copy, adapt, modify, distribute, licence, sell, republish, broadcast or otherwise exploit the website or its content, except as clause 10 allows;
• (j)decompile, reverse engineer or disassemble any part of the website, except where the law permits it;
• (k)scrape, mirror, index, harvest or data-mine any part of the website, or use it to train or develop an automated system, without our written permission;
• (l)frame the website or any part of it within another site;
• (m)access the website by automated means, other than by a search engine creating a publicly available index; or
• (n)impersonate any person, or misrepresent your association with any person or organisation.

9.3 Email addresses, names, telephone numbers and physical addresses published on our website may not be added to any database or used for marketing or any other commercial purpose. Publishing those details is not permission to contact us for marketing, and is not an opt-in under the Protection of Personal Information Act 4 of 2013.

10. Intellectual property

10.1We own, or are the rightful licensee of, the intellectual property rights in our website and its content, including its design and look and feel, text, photographs, video, logos, trade marks and compilations of data.

10.2Your use of the website does not give you any rights in our intellectual property, or in the intellectual property of any third party appearing on the website.

10.3You may view any page of our website, and download or print extracts, for your own personal use, and you may draw the attention of others to our content or share a link to it.

10.4You may not modify anything you have downloaded or printed, and you may not use a photograph, illustration, video or audio clip separately from the text that accompanies it.

10.5Our authorship of our content must always be acknowledged.

10.6You may not use our name, our logo or our trade marks, or suggest any association with us, without our written permission.

10.7 Some of the photographs on our website show real people, including children, who have consented to a specific use. Reusing those images, even where our text permits sharing, may infringe the rights of the person shown. Please contact us before reproducing any photograph.

11. Content you submit

11.1Where the website allows you to submit content – a comment, a story, a photograph, an application or a message – you remain responsible for what you submit.

11.2 You warrant that you own the content or have the right to submit it, and that it does not infringe anyone’s rights.

11.3You may not submit content that is unlawful, defamatory, harassing, discriminatory, obscene, threatening, or that discloses another person’s personal information without their permission.

11.4You may not submit a photograph or other information identifying a child without the written consent of that child’s parent or guardian.

11.5By submitting content, you grant us a non-exclusive, royalty-free permission to use it for the purpose for which you submitted it. If you want us to use your content more widely, for example in a fundraising campaign, we will ask you separately.

11.6We may, but are not obliged to, review, edit or remove submitted content at our discretion and without notice.

12. Donations

12.1Where our website offers a donation facility, donations are processed by Standard Bank, an independent payment provider.

12.2Your payment is subject to that provider’s own terms and privacy policy, which you should read before donating.

12.3We do not receive or store your card number, card security code or online banking credentials. Those details are entered on the provider’s secure systems and are held separately from the information we hold about you.

12.4Donations are presented in South African Rand (ZAR), and the merchant outlet country is the Republic of South Africa.

12.5A donation is voluntary and is not a payment for goods or services. You receive nothing in return other than, where applicable, a receipt.

12.6 Section 18A receipts

Where we are approved by the South African Revenue Service to issue receipts under section 18A of the Income Tax Act 58 of 1962, and your donation qualifies, we will issue a receipt on request. We are required to keep records supporting each receipt, and we cannot issue a receipt for a donation that does not qualify.

12.7 Refunds

Donations are generally not refundable, because we allocate funds to programmes as they are received. However, if you have donated in error, donated a duplicate amount, or believe your payment method was used without your permission, contact us within 30 days and we will investigate and refund you where the circumstances justify it. Where a section 18A receipt has already been issued for a refunded donation, we are obliged to cancel it and notify the South African Revenue Service.

12.8 Recurring donations

If you set up a recurring donation, you may cancel it at any time by contacting us or through the payment provider. Cancellation takes effect from the next scheduled payment, provided we receive it in reasonable time before that date.

12.9 Fundraising fraud

Turning Page will never change its banking details by email, message or social media, and will never ask you to send a donation to a personal account. If you receive such a request in our name, do not act on it. Telephone us on the number in clause 1 to verify, and please report it to us. We are not liable for a payment made to an account that is not ours.

13. Volunteering, applications and programme registration

13.1Submitting an application or registration through our website does not create any obligation on us to accept it.

13.2Roles and activities involving children are subject to screening, as described in our Privacy Policy. We may decline an application without giving reasons.

13.3Information you submit about another person, including a child in your care, is subject to clause 7 of our Privacy Policy.

14. Security of the website

14.1 We take reasonable measures to keep the website secure and free of viruses, but because of the nature of the internet we cannot guarantee that your communications with us through the website are secure at all times.

14.2 We scan files before publishing them, but we cannot guarantee that a file downloaded from our website is free of viruses. You should use up-to-date virus-checking software.

14.3You may not upload any file that contains a virus or harmful code, and you should scan any file before submitting it to us.

14.4We monitor and log activity on our systems in order to keep them secure, to detect and prevent the conduct described in clause 9 and in section 86 of the Electronic Communications and Transactions Act 25 of 2002, and to comply with our record-keeping obligations. We do so in accordance with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002 and our Privacy Policy.

14.5If you become aware of a security vulnerability on our website, please report it to Info@turningpage.co.za rather than disclosing or exploiting it. We will not take action against a person who reports a vulnerability responsibly and does not access, alter or disclose the data of others.

15. Linking to our website

15.1You may link to our home page, provided you do so fairly and lawfully, and in a way that does not damage our reputation or take unfair advantage of it.

15.2You may not create a link in a way that suggests an association, approval or endorsement by us where none exists.

15.3We may withdraw permission to link at any time.

16. Links and content from other people

16.1Our website contains links to other websites and resources. These are provided for information only.

16.2 We do not control those websites, we do not endorse them, and we are not responsible or liable for their content, products or services, or for any loss you suffer as a result of using them.

16.3 Different terms and privacy policies apply to those websites. Your use of them is at your own risk and on the terms set by the relevant third party.

17. Our social media pages

17.1When you post or upload anything to our social media pages, you agree not to:

• (a)use the page in an improper or unlawful way;
• (b)harass anyone, or disclose personal information about another person;
• (c)post anything defamatory, infringing, offensive, obscene, hateful, threatening or otherwise unlawful;
• (d)post material in which someone else holds the rights, without their permission;
• (e)post anything that identifies a child without the written consent of that child’s parent or guardian;
• (f)upload viruses, corrupted files or harmful software;
• (g)impersonate anyone or misrepresent yourself;
• (h)use software to harvest information from the page; or
• (i)breach the platform’s own community standards, rules or guidelines.

17.2 You are responsible for everything you post, and you warrant that you are entitled to post it.

17.3We may, but are not obliged to, monitor our social media pages, and we may remove any content at our discretion and without notice.

17.4 Social media is not a suitable place to raise a complaint or a safeguarding concern. Please use the routes in clauses 18 and 19 instead.

18. Complaints

18.1If you are unhappy with anything we have done, please tell us first. We take complaints seriously and would rather resolve them directly.

18.2Send your complaint to Info@turningpage.co.za, or use the contact details in clause 1.

18.3We will acknowledge your complaint within 5 working days, give you a reference number, and respond substantively within 30 days. If we need longer, we will tell you why and give you a revised date.

18.4If you are not satisfied with our response, you may escalate the matter to our board by writing to the same address and asking for the complaint to be reviewed.

18.5Nothing in this clause affects your right to approach the Information Regulator about personal information, a court, or any other body established by law.

19. Child protection concerns

19.1If you have a concern that a child has been harmed, or is at risk of harm, in connection with our work, please report it immediately to Info@turningpage.co.za, marked “Safeguarding”, or telephone us on the number in clause 1.

19.2Do not post such a concern on social media. Doing so may identify the child and may itself be unlawful.

19.3We will handle every report confidentially, and we will report the matter to the authorities where section 110 of the Children’s Act 38 of 2005 requires it. We cannot agree to withhold a report that the law obliges us to make.

19.4If a child is in immediate danger, contact the emergency services first, as set out in clause 7.

20. Limitation of our liability

20.1 We provide the website on an “as is” and “as available” basis. To the extent the law permits, we exclude all conditions, warranties and representations that might otherwise apply to the website or its content, whether express or implied.

20.2 To the extent the law permits, we are not liable for any direct, indirect, incidental or consequential loss arising from your use of the website, from any content on it, from any content posted by another user, or from any third-party website or service linked to it. This includes loss of data, corrupted data and loss of profit.

20.3 We are not liable for any failure or delay caused by an event beyond our reasonable control, including an act of nature, war, civil disturbance, labour unrest, court order, load shedding, or the failure of a communications or utility service, provided we are not at fault and could not have avoided the effect by reasonable means.

20.4 Nothing in these Terms excludes or limits our liability where the law does not permit it to be excluded or limited. In particular, we do not exclude liability for gross negligence, for intentional wrongdoing, or for anything that section 51 of the Consumer Protection Act 68 of 2008 prevents us from excluding.

20.5If a provision of this clause is found to be unenforceable, the remaining provisions continue to apply, and any provision that would be enforceable in a narrower form applies in that narrower form.

21. Your responsibility to us

21.1 If you breach these Terms and we suffer loss as a result, you are responsible for that loss, including the reasonable legal costs we incur, to the extent the law permits.

21.2This does not apply where the loss was caused by our own act or omission, and it does not apply to a loss we could reasonably have avoided.

21.3 You warrant that any message or instruction sent to us from a device you own or control, and which appears to come from you, was in fact sent by you or with your authority. This does not apply where you have told us that your device or account has been compromised, or where we knew or ought reasonably to have known that the message did not come from you.

22. Breach, suspension and termination

22.1We may decide whether you have breached these Terms and may take whatever action we consider appropriate, including withdrawing your access to the website or removing content you have posted.

22.2Where it is reasonable to do so, we will tell you what we have done and why, and give you an opportunity to respond.

22.3Any obligation you or we have incurred before these Terms come to an end survives that ending, as does any clause that by its nature is intended to continue.

22.4If either of us does not enforce a right under these Terms, or delays in doing so, that is not a waiver of the right and does not prevent it from being enforced later.

23. Notices and electronic communication

23.1A data message sent by us is sent from our address in clause 1.

23.2A data message is sent at the time recorded on the sender’s information system, and is received when it becomes capable of being retrieved and processed by the recipient, as section 23 of the Electronic Communications and Transactions Act 25 of 2002 provides.

23.3An automated acknowledgement or out-of-office reply confirms delivery only. It is not a response, and it does not give legal effect to your message.

23.4Email is not a reliable method of delivery. For anything urgent or legally significant, please do not rely on email alone.

23.5A notice sent to us by prepaid registered post to the address in clause 1 is presumed to be received 10 days after it is sent, unless the contrary is shown. A notice delivered by hand during business hours is received on the day of delivery.

23.6A notice actually received in writing is adequate notice, even if it was not sent to the address chosen in these Terms.

23.7We may send you legal notices by email to the address you have given us, or by registered post to your address.

24. Governing law and jurisdiction

24.1These Terms, their subject matter and their formation are governed by the law of the Republic of South Africa.

24.2Any dispute arising from these Terms or from your use of the website is subject to the jurisdiction of the Western Cape Division of the High Court of South Africa, sitting at Cape Town.

24.3Where a Magistrates’ Court has jurisdiction, either of us may bring proceedings in that court instead.

24.4Nothing in this clause deprives you of any right to approach the Information Regulator, a consumer court, an ombud, or any other body established by law.

25. General

25.1These Terms, together with the documents referred to in clause 2, set out the whole agreement between us about your use of the website.

25.2If any provision of these Terms is found to be invalid or unenforceable, it is severed and the rest continues to apply.

25.3These Terms are written in English. If we provide a translation, the English version prevails in the event of a conflict.

25.4We may transfer our rights and obligations under these Terms to another organisation, for example on an amalgamation. You may not transfer yours without our written consent.

26. Definitions

• (a)“Content” means any information, text, image, video, audio, data, material, software or technology displayed on, incorporated into or used to operate our website.
• (b)“Data message” has the meaning given to it in the Electronic Communications and Transactions Act 25 of 2002.
• (c)“Child” means a person under the age of 18 years.
• (d)“CPA” means the Consumer Protection Act 68 of 2008.
• (e)“ECTA” means the Electronic Communications and Transactions Act 25 of 2002.
• (f)“Personal information” has the meaning given to it in POPIA.
• (g)“POPIA” means the Protection of Personal Information Act 4 of 2013.
• (h)“RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002.
• (i)“Website” means our website at the address in clause 1, and any social media page we operate.
• (j)“You” means any person who uses our website.

The terms set out below apply to all email communications sent to and from Turning Page NPC (“Turning Page”, “we”, “us” or “our”).

1. Application of this notice

1.1This notice applies to every email sent to or from a Turning Page email address, and to every attachment to such an email.

1.2It also applies where a person conducts official Turning Page business from a personal email account.

1.3Please read this notice together with our Privacy Policy, which explains how we handle personal information and is available on our website.

1.4If you have received an email from us in error, this notice still tells you what we ask of you, but it does not create a contract between us.

2. Confidentiality

2.1An email from us, and any attachment to it, may contain confidential information, information that is subject to legal privilege, or personal information about a third party. It is intended only for the person it is addressed to.

2.2If you are not the intended recipient, please do not read, distribute, copy, disclose or act on the email or its attachments. Please notify the sender immediately by reply email, do not open any attachment, and delete the message from your system.

2.3Unauthorised disclosure or use of a confidential email may be unlawful, and may amount to an interference with the personal information of another person under the Protection of Personal Information Act 4 of 2013.

2.4Nothing in this notice prevents you from disclosing an email where the law requires you to do so.

3. Copyright and ownership of content

3.1The content of an email from us, and its attachments, is owned by Turning Page or is used by us under licence.

3.2If you are the intended recipient, you may read the email and its attachments, and copy them for your own records, for backup purposes, to comply with a retention obligation, or where you are passing the email on as intended.

3.3You may not use the content for commercial purposes, or reproduce or publish it, without our written permission.

4. Material you send to us

4.1Unless we have agreed otherwise in writing, we treat questions, comments, suggestions, ideas and similar material that you send us as non-confidential.

4.2If you need to send us something confidential, please say so clearly in the email, or contact us first to agree how it should be sent.

4.3This clause does not apply to personal information. Personal information you send us is handled in line with our Privacy Policy, whether or not you mark it confidential.

5. Personal information and privacy

5.1Any personal information you send us is processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013.

5.2The email addresses appearing in an email from us are used for the purpose of that message and related messages only.

5.3You may not use an email address appearing in an email from us for any other purpose, add it to a database, share it with a third party, or use it to send unsolicited communications. Doing so may contravene the Protection of Personal Information Act 4 of 2013 and the Electronic Communications and Transactions Act 25 of 2002.

5.4Where an email contains personal information about a third party, please handle it with the same care you would expect for your own.

6. Direct marketing

6.1We will not send you marketing by email unless you have consented, or unless section 69(3) of the Protection of Personal Information Act 4 of 2013 permits it because you are an existing donor or supporter.

6.2We may send you a single email asking whether you consent to receive marketing from us. If you do not respond, or if you decline, we will not ask again.

6.3Every marketing email we send contains a way to unsubscribe. You may also unsubscribe at any time by emailing Info@turningpage.co.za, free of charge.

7. Emails do not conclude agreements

7.1No agreement is concluded, varied or cancelled by email unless a person authorised by Turning Page has confirmed it expressly by return email, and the ordinary requirements of the law of contract have been met.

7.2An automatic acknowledgement or out-of-office reply is not a confirmation and does not bind us.

7.3Negotiations conducted by email are without prejudice until a written agreement is signed, unless we state otherwise in writing.

8. Authority of the sender

8.1Only a person authorised by our board may bind Turning Page.

8.2If you are unsure whether the sender of an email is authorised to commit us to something, please ask before you rely on it. We will confirm the position in writing.

9. Banking details and fraud warning

9.1 Please read this clause carefully. Email fraud involving changed banking details is common in South Africa, and non-profit organisations are frequently targeted.

9.2 Turning Page will never change its banking details by email alone.

9.3If you receive an email that appears to come from us and that gives new or changed banking details, or that asks you to make an urgent payment, please do not act on it. Telephone us on the number listed at the top of this notice, using that number and not a number given in the email, and confirm the details verbally with a person you can identify.

9.4Please verify banking details in this way before making any payment or donation to us, including the first one.

9.5To the extent the law allows, we are not liable for any loss you suffer as a result of acting on payment instructions that did not come from us, or that were altered after we sent them, where you did not verify them as described above.

9.6If you believe you have received a fraudulent email in our name, please report it to us immediately at Info@turningpage.co.za.

10. Emails sent from mobile devices

10.1Where an email is sent from a mobile device, the sender may not have been able to read a long message chain or open every attachment before replying.

10.2If a reply is brief or appears not to address something you raised, please ask for confirmation before relying on it.

11. Receipt of email

11.1Email is not a guaranteed method of delivery. A message may be delayed, blocked by a filter, or fail to arrive.

11.2For anything urgent, time-sensitive or legally significant, please do not rely on email alone. Telephone us to confirm that your message has arrived, or use a method that provides proof of delivery.

11.3A message that is rejected or quarantined by our anti-virus or filtering systems does not reach us, and we cannot act on it.

11.4Where a notice must be given to us in terms of an agreement, the method of delivery set out in that agreement applies, and this clause does not change it.

12. Monitoring of our email systems

12.1We monitor, filter, scan and, where necessary, block or quarantine email sent to and from our systems. We do this to protect our systems against viruses and malicious software, to prevent fraud and misuse, to meet our record-keeping obligations, and to safeguard the people we work with.

12.2We carry out this monitoring in accordance with the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2002, which permits an organization to intercept communications on its own system in the course of carrying on its business, subject to the conditions in that Act.

12.3Our staff and volunteers are informed of this monitoring and give their written consent to it when they join us.

12.4Where the content of an email is reviewed, this is done only by the people who need to do so, and only for the purposes set out above.

12.5We retain copies of email correspondence for the periods set out in our Privacy Policy.

13. Viruses and security

13.1We take reasonable steps to keep our systems free of viruses and malicious software, but we cannot guarantee that any email or attachment we send is free of them.

13.2You should scan every email and attachment you receive, including from us, before opening it.

13.3The integrity of a message cannot be guaranteed once it has been sent over the internet. A message may be intercepted, corrupted, delayed, incomplete, or may contain viruses.

14. Views of individual senders

14.1Our email system exists to carry official Turning Page communications.

14.2The views and opinions expressed in an email are those of the sender and are not necessarily the views of Turning Page.

14.3Our staff and volunteers are required not to make defamatory, discriminatory or otherwise unlawful statements by email. Any such statement is contrary to our policies and falls outside the scope of the sender’s duties.

15. Limitation of liability

15.1To the fullest extent permitted by law, and subject to clause 15.3, we are not liable for any loss or damage arising from:

• (a)the interception, corruption, delay, loss or incomplete delivery of an email;
• (b)any virus or malicious code transmitted with an email, however it arose;
• (c)any unauthorised alteration of an email after it left our systems;
• (d)reliance on an email that was not sent by an authorised person; or
• (e)the content of an email sent for a purpose other than official Turning Page business.

15.2This applies to direct and indirect loss, including loss of data, corrupted data, loss of profit and the failure of information systems, and applies even if we were told that such loss was possible.

15.3Nothing in this notice excludes or limits our liability where the law does not permit it to be excluded or limited, including liability for gross negligence or intentional wrongdoing. Where a limitation in this notice is found to be unenforceable, the remaining limitations continue to apply.

16. Precedence

16.1This notice applies to every email sent from a Turning Page email address, and to every email sent by a person conducting official Turning Page business from a personal email account.

16.2Where an email carries another disclaimer – for example one added automatically by an email provider, or one carried in a forwarded message – this notice takes precedence in respect of the Turning Page portion of the correspondence.

17. Amendments

17.1We may revise this notice at any time.

17.2The revised version applies from the date it is published on our website, and applies to emails sent after that date.

17.3Earlier versions are available on request from Info@turningpage.co.za.

18. Governing law and jurisdiction

18.1This notice is governed by the law of the Republic of South Africa.

18.2Any dispute arising from an email to or from Turning Page is subject to the jurisdiction of the Western Cape Division of the High Court of South Africa, sitting at Cape Town, without affecting any right to approach a court of competent jurisdiction where the law requires it.

18.3This clause does not deprive you of any right you have to approach the Information Regulator, a consumer forum, or any other body established by law.

19. Severability

19.1If any part of this notice is found to be invalid or unenforceable, that part is severed and the rest of the notice continues to apply.

19.2Where a provision would be enforceable if it were narrower, it applies in its narrowed form rather than falling away entirely.

20. Contact

20.1Questions about this notice may be sent to Info@turningpage.co.za, marked for the attention of the Information Officer.

20.2Our full contact details appear at the top of this notice.

Turning Page SA is a registered non-profit company in South Africa. The details below are as recorded by the Companies and Intellectual Property Commission (CIPC), and can be verified against the public register at cipc.co.za.

Registered details

Directors

The following directors were appointed on 4 September 2026 and are all active:

• Carys Lia Morkel
• Susan Ann Petersen
• Annie Moyo

The certificate

This is the certificate issued by the CIPC on registration, form COR 14.3, together with the registration details above. Donors, funders and schools are welcome to download it for their own records. If you need anything further, email info@turningpage.co.za.

Download the registration certificatePDF · 61 KB

Turning Page SA has applied to register as a nonprofit organisation under the Nonprofit Organisations Act 71 of 1997. The Department of Social Development confirmed on 11 September 2026 that the application had been received and assigned to an administrator, who will communicate the outcome in due course. That acknowledgement letter is published below.

Application details

What this is, and what it is not

This is an acknowledgement that an application was received. It is not a registration certificate, and it does not by itself make Turning Page SA a registered nonprofit organisation. We will publish the outcome here once the Department has decided.

NPO registration is also separate from approval as a public benefit organisation (PBO), which is granted by the South African Revenue Service under section 30 of the Income Tax Act 58 of 1962. PBO approval, and approval to issue section 18A tax-deductible receipts, remain in progress. Until they are granted, section 18A certificates for paper and other donations may be issued by the participating school that receives the donation, as clause 3.3 of our Privacy Policy explains.

The acknowledgement letter

Donors, funders and schools are welcome to download the letter for their own records. If you need anything further, email info@turningpage.co.za.

Download the acknowledgement letterPDF · 103 KB